Last Updated: 11 August 2026
Welcome to Foodova.
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Foodova website, applications, marketplace, professional services, laboratory services, food databases, forums, e-commerce services, and other products and services operated by Foodova (“Foodova”, “we”, “us”, or “our”).
By accessing or using Foodova, you agree to be legally bound by these Terms. If you do not agree with these Terms, you should not use the Services.
1. About Foodova
Foodova is a digital platform designed to connect consumers, food professionals, businesses, laboratories, consultants, researchers, and other participants within the food ecosystem.
Depending on the services available in your location, Foodova may provide:
Food and nutrition information
Food products and e-commerce services
Professional directories
Nutrition and dietetics services
Food safety and HACCP services
Food testing and laboratory services
Food product development services
Food processing and technology consulting
Shelf-life and stability testing
Food labeling and regulatory consulting
Food business consulting
Professional training and educational resources
Appointment and consultation booking
Forums and community features
Food databases and technical information
Other food-related digital services
Foodova may add, modify, suspend, or discontinue Services from time to time.
2. Eligibility
You must be legally capable of entering into an agreement under applicable law to use Foodova.
If you are using Foodova on behalf of a business, organization, or other entity, you represent that you have authority to accept these Terms on its behalf.
Certain services may have additional age, professional, licensing, or eligibility requirements.
3. User Accounts
Certain features require you to create an account.
You agree to:
Provide accurate and complete information.
Keep your account information current.
Maintain the confidentiality of your login credentials.
Not share your account with unauthorized persons.
Notify Foodova of suspected unauthorized access.
Accept responsibility for activities conducted through your account.
Foodova may suspend or terminate accounts that violate these Terms or applicable law.
4. Marketplace and Third-Party Services
Foodova may operate as a marketplace or intermediary connecting users with independent professionals, businesses, laboratories, consultants, vendors, and other service providers.
Unless expressly stated otherwise, these providers are independent third parties and are not employees, agents, or representatives of Foodova.
Foodova does not automatically guarantee:
The qualifications of every service provider.
The quality of every service.
The accuracy of information supplied by third parties.
The availability of a particular professional or laboratory.
The outcome of a consultation or service.
That a service will meet a particular user's expectations.
Users should independently evaluate providers before engaging them where appropriate.
5. Professional Services
Professionals listed on Foodova may provide services including nutrition, food science, food safety, laboratory support, engineering, consulting, training, and other technical services.
Professionals are responsible for the accuracy, legality, quality, and appropriateness of the services they provide.
Foodova provides the technology and marketplace infrastructure for connecting users with professionals but does not replace professional judgment.
6. Health, Nutrition and Professional Advice
Foodova may provide access to nutritionists, dietitians, food professionals, consultants, and educational information.
Information available through Foodova is not automatically medical advice, diagnosis, or treatment.
Users should seek advice from an appropriately qualified healthcare professional where a medical issue, diagnosis, treatment decision, or emergency is involved.
Foodova does not guarantee any particular health, nutritional, commercial, or professional outcome.
7. Laboratory Services
Foodova may allow users to discover, request, or book laboratory testing services.
Laboratories and testing providers are responsible for:
Sample handling
Testing procedures
Analytical methods
Quality control
Results
Reports
Applicable professional and regulatory requirements
Foodova does not independently guarantee the accuracy of laboratory results unless expressly stated in a particular service agreement.
Users should follow the relevant laboratory's instructions regarding sample collection, transportation, storage, and handling.
8. Food Products and E-Commerce
Where Foodova offers food products or other goods for sale, product listings may include information supplied by sellers or manufacturers.
Sellers are responsible for ensuring that products listed on Foodova:
Are legally permitted for sale.
Are accurately described.
Meet applicable safety requirements.
Comply with applicable labeling requirements.
Are supplied in appropriate condition.
Are not counterfeit, adulterated, expired, or otherwise unlawful.
Foodova may remove products or listings that violate these Terms or applicable law.
9. Orders and Payments
When placing an order or booking a paid service, you agree to provide accurate payment and billing information.
Prices may be displayed in applicable currencies and may include or exclude taxes, fees, delivery charges, service charges, or other costs depending on the transaction.
Foodova may use third-party payment providers to process payments.
A transaction may be declined, cancelled, or reversed where:
Payment authorization fails.
Fraud or suspicious activity is detected.
A product or service becomes unavailable.
Incorrect pricing or listing information is identified.
Required information is missing.
The transaction violates applicable law or these Terms.
10. Bookings and Appointments
Where Foodova provides appointment or booking functionality:
Availability is provided by the relevant professional or service provider.
A booking may require payment or confirmation.
Users must provide accurate booking information.
Users should attend appointments at the agreed time.
Cancellation and refund conditions may vary by provider.
Additional booking-specific terms may apply to individual services.
11. Cancellations, Refunds and Disputes
Refund and cancellation rights may vary depending on the product, service, provider, payment method, and applicable law.
Where a third-party provider supplies the service, the provider may establish reasonable cancellation and refund conditions.
Foodova may assist users in resolving disputes but does not guarantee a particular outcome.
Nothing in these Terms limits mandatory consumer rights provided by applicable law.
12. Professional Accounts
Professionals and businesses may create accounts to advertise services on Foodova.
Professional users agree that:
Their information must be accurate.
Qualifications and certifications must be genuine.
Services must be described accurately.
They must comply with applicable professional regulations.
They must maintain appropriate licenses where required.
They must not make deceptive or misleading claims.
They must protect client information.
They must comply with applicable data-protection requirements.
Foodova may request verification documents and may suspend or remove professional accounts where information cannot be verified.
13. User-Generated Content
Foodova may allow users to submit:
Reviews
Ratings
Questions
Comments
Forum posts
Images
Videos
Professional profiles
Product information
Other content
You retain ownership of content you submit, subject to the license granted below.
By submitting content, you grant Foodova a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and otherwise use that content for operating, promoting, and improving the Services.
You represent that:
You own or have permission to submit the content.
The content does not infringe third-party rights.
The content is not unlawful.
The content is not fraudulent or misleading.
The content does not contain unauthorized personal or confidential information.
14. Reviews and Ratings
Reviews must reflect genuine experiences or legitimate knowledge relating to the relevant product or service.
Users must not:
Post fake reviews.
Manipulate ratings.
Accept payment for misleading reviews.
Impersonate another person.
Use reviews to threaten or harass businesses or professionals.
Publish confidential information.
Foodova may remove reviews that violate these Terms.
15. Prohibited Activities
You must not use Foodova to:
Violate any applicable law.
Commit fraud or financial crimes.
Impersonate another person or organization.
Create false accounts.
Upload malicious software.
Attempt unauthorized access to systems.
Interfere with platform security.
Scrape or collect information through unauthorized automated methods.
Manipulate reviews or rankings.
Upload unlawful, defamatory, abusive, or fraudulent material.
Sell prohibited or unlawful goods or services.
Misrepresent professional qualifications.
Circumvent platform fees or security mechanisms.
Use the Services to harm, exploit, or endanger other users.
Foodova may take appropriate action against accounts involved in prohibited activities.
16. Intellectual Property
The Foodova platform, including its software, design, branding, logos, text, graphics, databases, interfaces, and other original materials, may be protected by intellectual property laws.
Unless expressly permitted by Foodova, you may not:
Copy substantial portions of the platform.
Reproduce Foodova branding without authorization.
Reverse engineer the platform.
Sell or redistribute Foodova proprietary content.
Create derivative versions of proprietary platform components.
Use Foodova intellectual property in a misleading manner.
Third-party trademarks and content remain the property of their respective owners.
17. Food Database and Technical Information
Foodova may provide access to food composition data, nutrition information, technical resources, educational materials, and information obtained from third-party databases.
Such information may be provided for general informational purposes.
Food composition and nutritional values may vary depending on ingredients, processing, preparation, geographic origin, analytical methods, and other factors.
Users should verify critical technical, nutritional, regulatory, or commercial information before relying on it for important decisions.
18. Educational Content
Foodova may publish articles, courses, guides, videos, reports, and other educational materials.
Educational content is provided for informational purposes and does not necessarily constitute professional advice.
Foodova does not guarantee that educational content is complete, current, or suitable for every situation.
19. Availability of the Platform
Foodova aims to maintain reliable Services but does not guarantee uninterrupted availability.
The Services may temporarily become unavailable due to:
Maintenance
Software updates
Infrastructure failures
Cybersecurity incidents
Internet or telecommunications failures
Third-party service outages
Force majeure events
Other circumstances outside Foodova's reasonable control
20. Third-Party Services
Foodova may integrate with third-party platforms, payment processors, databases, laboratories, hosting providers, analytics services, communication services, and other third-party systems.
Third-party services may be governed by separate terms and privacy policies.
Foodova is not responsible for the independent actions, availability, content, or policies of third-party services.
21. Privacy
Your use of Foodova is also governed by our Privacy Policy, which explains how personal information is collected and processed.
The Privacy Policy forms part of these Terms.
22. Disclaimers
To the maximum extent permitted by applicable law, Foodova provides the platform and its Services on an “as available” and “as is” basis.
Foodova does not guarantee that:
The platform will always be available.
Information will always be complete or error-free.
Every service provider will meet your expectations.
Products or services will be suitable for a particular purpose.
Professional or laboratory services will produce a particular result.
Information obtained through the platform will always be current.
Nothing in these Terms excludes rights or protections that cannot legally be excluded.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Foodova will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services.
Foodova is not responsible for losses resulting from:
Actions or omissions of independent service providers.
Incorrect information supplied by users or third parties.
Third-party products or services.
User-generated content.
Unauthorized account access caused by failure to protect credentials.
Events outside Foodova's reasonable control.
Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.
24. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Foodova and its officers, directors, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:
Your violation of these Terms.
Your unlawful use of the Services.
Content you submit.
Your infringement of third-party rights.
Your professional or commercial activities conducted through Foodova.
Your violation of applicable laws or regulations.
25. Account Suspension and Termination
Foodova may suspend or terminate an account where reasonably necessary, including when:
These Terms are violated.
Fraud or abuse is suspected.
The account presents a security risk.
Applicable law requires action.
The account is used for prohibited activities.
Information provided by the user is materially false or misleading.
Users may stop using Foodova at any time and may request account closure subject to applicable legal and operational requirements.
26. Changes to the Services
Foodova may modify, add, remove, suspend, or discontinue features or Services.
Where appropriate, we may provide notice of significant changes.
Continued use of Foodova after changes take effect constitutes acceptance of the updated Terms where legally permitted.
27. Changes to These Terms
Foodova may update these Terms periodically.
The revised Terms will be published on the platform with an updated “Last Updated” date.
Where required by applicable law, Foodova will provide additional notice of material changes.
28. Governing Law
These Terms shall be governed by the applicable laws of the jurisdiction in which Foodova operates, subject to any mandatory consumer-protection or other legal rights applicable to users.
Nothing in these Terms prevents a consumer from exercising mandatory legal rights available in their jurisdiction.
29. Dispute Resolution
If you have a dispute with Foodova, you should first contact us and provide details of the issue so that we can attempt to resolve it informally.
Where an informal resolution cannot be reached, disputes may be addressed through the courts or other dispute-resolution mechanisms having appropriate jurisdiction, subject to applicable law.
30. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
31. No Waiver
Failure by Foodova to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.
32. Entire Agreement
These Terms, together with the Foodova Privacy Policy and any additional terms applicable to specific Services, constitute the agreement governing your use of Foodova.
33. Contact Us
For questions, complaints, legal notices, or other matters relating to these Terms, contact:
Foodova
Email: hello@foodova.com
By using Foodova, you acknowledge that you have read, understood, and agree to these Terms and Conditions.