Last Updated: 11 August 2026
Foodova (“Foodova”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Foodova website, applications, marketplace, professional services, laboratory services, databases, forums, and other services provided through our platform (collectively, the “Services”).
By accessing or using Foodova, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically when you use our Services, and from third-party sources where permitted by applicable law.
1.1 Information You Provide
Depending on how you use Foodova, we may collect:
Full name and username
Email address
Telephone number
Account login information
Country, city, and other general location information
Business and professional information
Profile photograph and biography
Professional qualifications, certifications, and areas of expertise
Information contained in service listings or professional profiles
Booking and appointment information
Order and transaction information
Information submitted when requesting consultations or professional services
Reviews, ratings, comments, forum posts, and other content you submit
Customer support communications
Information submitted through forms, surveys, competitions, or other interactions
Information necessary to process laboratory or technical service requests
Where you voluntarily provide information relating to nutrition, dietary requirements, food-related conditions, or other potentially sensitive information, we will process such information only as reasonably necessary to provide the requested service and in accordance with applicable law.
1.2 Payment Information
Payments made through Foodova may be processed by third-party payment providers.
Depending on the payment method used, we may receive information such as:
Transaction reference
Payment status
Amount paid
Currency
Payment method
Billing information
We generally do not store complete payment card numbers or security codes on our own servers where payment processing is handled by a third-party payment provider.
1.3 Information Collected Automatically
When you access Foodova, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Language preferences
Pages and features accessed
Referring websites
Date and time of access
Approximate location derived from technical information
Usage and interaction information
Error and diagnostic information
We use this information to operate, secure, maintain, and improve our Services.
2. Cookies and Similar Technologies
Foodova may use cookies, local storage, pixels, tags, and similar technologies.
These technologies may be used to:
Keep users signed in
Remember preferences
Maintain shopping carts and booking information
Improve website functionality
Understand how visitors use our platform
Measure website performance
Provide relevant communications and marketing where permitted
Detect fraud and security threats
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some Foodova services.
3. How We Use Your Information
We may use personal information to:
Create and manage user accounts.
Provide, operate, and maintain Foodova Services.
Process orders, bookings, appointments, and transactions.
Connect users with professionals, laboratories, businesses, and service providers.
Facilitate communication between users and service providers.
Provide customer support.
Verify professional or business information where applicable.
Personalize and improve the Foodova experience.
Develop and improve products, services, databases, and platform features.
Send transactional communications, including booking confirmations and service notifications.
Send promotional communications where permitted by law and subject to applicable preferences.
Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity.
Monitor and analyze platform performance.
Comply with legal, regulatory, tax, accounting, and other applicable obligations.
Protect the rights, property, safety, and security of Foodova, our users, and third parties.
Enforce our Terms of Service and other applicable policies.
4. Professional and Marketplace Services
Foodova may operate as a marketplace connecting users with professionals, businesses, laboratories, consultants, and other service providers.
When you request or book a service, information necessary to fulfil that request may be shared with the relevant service provider.
For example, information may be shared with a professional when necessary to:
Confirm an appointment
Deliver a consultation
Provide a requested service
Communicate with you regarding the service
Process payment or settlement
Complete a laboratory or technical service request
Service providers may have their own privacy policies and legal obligations. You should review the applicable privacy information provided by the relevant provider.
5. Reviews, Forums and Public Content
Foodova may allow users to publish reviews, ratings, questions, discussions, profiles, comments, or other content.
Information that you voluntarily publish in publicly accessible areas may be visible to other users and, depending on the feature, may be indexed by search engines.
You should avoid publishing confidential, financial, identification, health, laboratory, or other sensitive information in publicly accessible areas.
6. Food and Nutrition Information
Foodova may provide food databases, nutrition information, educational content, professional consultations, and related services.
Information provided through Foodova may originate from Foodova, third-party databases, professionals, laboratories, businesses, or other sources.
Foodova does not guarantee that all nutritional, technical, laboratory, or food-related information is suitable for a particular individual or circumstance. Users should obtain appropriate professional advice where necessary.
Where users voluntarily provide personal information for nutrition or professional services, such information may be processed to provide the requested service, subject to applicable privacy and data-protection requirements.
7. Sharing of Personal Information
We may share information with:
Service Providers
We may use third-party companies and individuals to provide services such as:
Payment processing
Hosting and cloud infrastructure
Email and messaging
Analytics
Customer support
Security and fraud prevention
Website and application development
Marketing and communications
These providers may process personal information only as necessary to provide their services to us or as otherwise permitted by law.
Professionals and Businesses
Information may be shared with professionals, laboratories, businesses, vendors, or other providers when necessary to provide a service requested by you.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, court order, regulatory requirement, legal process, or governmental request.
Business Transfers
If Foodova or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. Third-Party Services and Links
Foodova may integrate with or link to third-party services, websites, applications, payment providers, databases, laboratories, and other platforms.
Third-party services operate under their own terms and privacy policies. Foodova is not responsible for the privacy practices of third-party services that it does not control.
We encourage users to review the privacy policies of third-party services before providing personal information.
9. Data Security
We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
Access controls
Authentication mechanisms
Encryption where appropriate
Secure communications
Monitoring and logging
Backup procedures
Security testing and maintenance
However, no internet-based system can be guaranteed to be completely secure. You should use appropriate precautions when accessing Foodova and protect your account credentials.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide our Services
Maintain business and transaction records
Resolve disputes
Prevent fraud and abuse
Comply with legal and regulatory requirements
Enforce agreements
Maintain security and operational records
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Request restriction of certain processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Opt out of certain marketing communications
Lodge a complaint with an applicable data-protection authority
Some rights may be subject to legal exceptions or limitations.
To exercise a privacy right, contact us using the information provided below.
12. Marketing Communications
Where permitted by applicable law, Foodova may send information about products, services, promotions, events, or other activities.
You may unsubscribe from promotional email communications using the unsubscribe mechanism included in the relevant communication.
You may continue to receive important non-promotional communications, such as account, security, transaction, booking, and service-related messages.
13. Children's Privacy
Foodova's Services are not intended to knowingly collect personal information from children in violation of applicable law.
Where parental or guardian consent is legally required for the processing of a child's personal information, we will take appropriate steps to obtain such consent.
If you believe that a child has provided personal information to Foodova without the required consent, please contact us so that appropriate action can be taken.
14. International Data Transfers
Foodova and its service providers may process or store information in countries other than the country where you live.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.
15. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You should immediately notify Foodova if you believe that your account has been accessed without authorization or that your credentials have been compromised.
Foodova will not ask you to disclose your password through unsolicited communications.
16. Data Accuracy
You are responsible for ensuring that information you provide to Foodova is accurate and up to date.
You may update certain account information through your account settings or by contacting Foodova.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.
When material changes are made, we may provide appropriate notice through the Foodova platform or other communication channels.
The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
18. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Foodova through our official contact channels.
Foodova
Email: hello@foodova.com
For privacy-related requests, please include sufficient information for us to identify your account and understand the nature of your request.
19. Governing Law
This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations governing privacy and data protection in the jurisdictions in which Foodova operates.
Where applicable, mandatory data-protection rights in the user's jurisdiction will continue to apply regardless of this governing-law provision.